/

Customer Service Representative

Lagos, Nigeria


Company Summary:

Obeezi.com is a fast-growing Nigerian one-stop online  mall that started operations since Black Friday, 28th November 2014.
From the moment we founded our store, our vision has been to empower people worldwide in buying and selling online.
Our shop offers authentic Clothing, Shoes, Wristwatches, Sunglasses, Colognes, Fashion Accessories, and much more at amazingly competitive prices.

Job summary

The customer service representative being the first point of contact is responsible for the day-to-day interactions with existing
and potential customers through phone calls, emails, live chats, and all Obeezi's social media handles. 

Key deliverables

  • Communicating with clients about their experiences with a product or service

  • Providing advice on purchasing products or services

  • Collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results of sales as needed

  • Manage incoming and outbound calls

  • Converting all leads to sales

  • Accuracy in the placement of orders, refunds, or replacement

  • Keep records of customer interactions

  • Follow communication procedures, guidelines, and policies

  • Resolve customer complaints via phone, email, and all social media platforms

  • Inform customer of deals and promotions

  • Ensuring proper customer service is being delivered

  • Present daily, weekly and monthly reports.

  • Listening to customer complaints or concerns and working to resolve their issues

  • Build sustainable relationships of trust through open and interactive communication with customers

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions

 Qualification

o  o    HND/B.Sc in Social Sciences or any related field

Work Experience:

o    1-2 years of work experience in customer service operations.

Requirements:

o    Proven customer support experience

o    Strong phone contact handling skills and active listening

o    Customer orientation and ability to adapt/respond to different types of characters

o    Excellent communication and interpersonal skills

o    Ability to multi-task, prioritize and manage time effectively